Desktop support is a monthly subscription per user offering users unlimited support to an always on help desk supporting them in there day to day operations. Covering both Macs and PCs, not just a help desk for pc related faults or issues but also a knowledge base for support on all Microsoft Office products, back up and Antivirus.
This service is provided fully branded in the resellers name with a helpdesk support Icon on every users desktop ensuring that your company is always in the customers mind. Support is provided by remote software and or telephone and allows the team to take over the pc and resolve any issues or train on the use of Microsoft software.
As well as providing a revenue opportunity this service also ensures that when deploying a SAAS type solution that you are able to support the customer from end to end leaving no grey areas.
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